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Operations

Day-to-Day Property Management

Gateway manages the operational work required to keep a property running smoothly.

Owner experience:
Daily operations move forward with clear ownership and steady execution.

  • Daily operational oversight
     

  • Vendor coordination and service scheduling
     

  • Preventive maintenance tracking
     

  • Issue resolution and service recovery
     

  • Standard operating procedures (SOPs)
     

  • On-site or remote operational support

Opening,
Re-Opening & Takeover Support

Gateway supports properties through openings and operational transitions.

Owner experience: 
Properties reach operational readiness in an organized and controlled manner.

  • Newly acquired properties
     

  • Re-openings following renovation or closure
     

  • Management transitions from prior operators or brands
     

  • Lender-supported or special-servicing situations

Transition & Interim Management

Gateway provides operational continuity during periods of change.

Owner experience: 
Operations continue with structure and continuity throughout transitions.

  • Ownership transitions
     

  • Staffing changes
     

  • Lender or receiver involvement
     

  • Interim operational coverage

Booking, Sales & Revenue Follow-Through

Gateway manages booking activity from inquiry through execution.

Owner experience: 
Revenue opportunities progress through a clear and consistent process.

  • Inquiry and RFP tracking
     

  • Proposal preparation and follow-up
     

  • Sales pipeline organization
     

  • Group, corporate, and event room block coordination
     

  • Alignment between sales and operations

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